– Customer concerns (PRR’s, Liaison Issues, Customer Calls, Warranty) – Supplier concerns (Suppliers should be notified in advance when they are to report out at the meeting). Points to Review: Ownership Exit Criteria Overall StatusįAST RESPONSE Problem Identification: In preparation for the Fast Response meeting, at the start of the day, Quality shall identify significant quality concerns from the past 24 hours which include: Required but not initiated Initiated but not complete Completeįor Red or Yellow Status – Include Target Date Next Date (of Owner Report Date out to Ope ne d Uni t I. Paint dots found on loose & mis-built parts Loose 7mm bolt on front cover Moves problem identification upstream from the customer to addressing internal issues sooner.įAST RESPONSE TRACKING BOARD (Example) To optimize visual management, this form is displayed in the meeting area (ex.: 4’ x 8’ dry erase board, laminated poster, etc…). Utilizes a visual method of displaying important information to drive closure. Promotes communication and a sharing of knowledge through daily meetings. Instills problem solving discipline through use of a standard format for all problems. Standardizes reaction to significant External/Internal Quality failures. Fast Response Tracking Board indicates exit exit criteria is green.įAST RESPONSE Fast Response is a system which:

Results of Problem Solving process communicated.

Owner responsible for completion of all exit criteria including Lessons Learned. Owners are required to give periodic updates at Fast Response meeting. Issues are tracked on the Fast Response Tracking Board. Outside the meeting the owner utilizes the Problem Solving process to correct and prevent recurrence. Daily Fast Response Meeting assigns owner to each issue. FAST RESPONSE FAST RESPONSE PROCESS KEY STEPS Quality gathers significant issues from the past 24 hours.

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